Terms & Conditions

Last revision date: 25 May 2022

Everywhere on the site and in this text the terms we, us and our refer to the Vegan Eclairs. We offer all courses, recipes and other information on the website under the condition that you as user of the site agree to all terms and conditions as stated below.

By visiting our site or purchasing a course, you are using our online services and automatically agree to our Terms and Conditions. These terms and conditions apply to all users of the site. Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the customer.

Please read these Terms and Conditions carefully before visiting, using or making a purchase from the site. If you do not agree to all the terms of this agreement, you may not visit the site or use the services of the Vegan Eclairs.

1. Definitions
Services: the Vegan Eclairs offers the following services through its website: online courses, online recipes, product development information.

Online course: a course whose course material is made available to customers only through streaming on the website. The course material consists of texts, videos, recipes and downloadable appendices in pdf.

Online recipes: recipes that can be accessed through the website. These can be recipes that are part of a course and free recipes that are accessible to registered users.

Content: the content published on the website veganeclairs.com

Course content: content published on the website of the Vegan Eclairs related to a specific topic or course.

Customer: the person who enters into an agreement with the Vegan Eclairs. This can be a registration on the website or the purchase of a course.

Entrepreneur: the natural or legal person who offers products and access to digital content and/or services to customers at a distance.

Distance contract: a contract concluded between the Vegan Eclairs and the customer via the website of the Vegan Eclairs.

2. Changes to the General Terms and Conditions
We reserve the right, at our sole discretion, to modify or amend any part of these Terms and Conditions at any time. If we do so, depending on the nature of the change, we will post the changes on this page and indicate at the top of this page the date when these terms and conditions were last revised.

3. Privacy
The Vegan Eclairs respects the privacy of all users of the website and of our services. For more information, please consult the privacy statement. By registering as a user of our site or purchasing an online course, you consent to the collection and use of your personal information as set forth in our privacy statement.

4. Access to and use of the Vegan Eclairs
4.1 Description of use
All online content provided by the Vegan Eclairsis intended for personal and non-commercial use only. By purchasing courses from the Vegan Eclairs, we grant you a limited, non-exclusive, non-transferable license to access the course content and to view course(s) through the website on a streaming-only basis. Except for the foregoing limited license, no rights, title or interest are transferred to you. You agree not to use our content for public performances. The Vegan Eclairs may discontinue access to website content at any time. Upon such discontinuance, you must immediately destroy all content downloaded or otherwise obtained through the website, as well as copies of such materials.

4.2 Registration Obligation
In order to access the paid and unpaid content of the Vegan Eclairs, you are required to register. Upon registration, you agree to provide us with accurate, current, and complete information about yourself as requested in the registration form for enrollment in our courses. The information we collect about you upon registration is subject to our privacy statement.

NOTE Anyone under the age of 18 may only use the service with the approval of a parent or guardian.

4.3 Course access, password and security
You may never use another person’s account, and you may not give another person your username and password to access your account. You are fully responsible for all activities that occur under your password or account, and it is your responsibility to ensure that your password is and remains secure. You agree to notify the Vegan Eclairs immediately of any unauthorized use of your password, and you will ensure that you always log out at the end of each session on our website. The Vegan Eclairs shall not be liable for any loss or damage arising from your failure to comply with this clause.

4.4 Changes to our services
The Vegan Eclairs reserves the right to change or discontinue courses, recipes or other services temporarily or permanently, with or without prior notice. You agree that the Vegan Eclairs shall not be held liable by you or any third party for any change, removal or discontinuance of any service.

4.5 Mobile Services
The Vegan Eclairs services are also available on mobile devices such as tablets and smartphones. To the extent you access our services via a mobile device, your mobile service provider’s standard charges, data rates and other fees may apply. Please note that. The Vegan Eclairs cannot be held liable in any way for these additional costs of our services due to mobile usage. In addition, downloading, installing or using certain mobile services may be prohibited or restricted by your provider, and not all mobile services work with all providers or devices.

4.6 Cancellation

4.6.1 Cooling off Period:
Under the Consumer Protection (Distance Selling) Regulation 2000 you the consumer have the legal right to cancel the contract between you and Vegan Eclairs during the period of 14 days from date of the issue of the confirmation invoice, which is when the contract starts. This is known as the “cooling off period”. If you decide to cancel the course within this cooling off period then you must inform us within the 14 days of the confirmation invoice. Once we receive your written cancellation, in form of an email we will refund your course fees within 30 days.

Once you have completed the cooling off period of 14 days you will be under the full cancellation conditions of courses which are 100% non-refundable.

If you login to the Course you will be deemed to have started the course and will no longer be able to get a full refund, even if it within the 14-day period.

4.6.2 You must inform us of your intent to cancel by writing to [email protected] in the form of an email.

4.6.3 Once we have received your written cancellation letter we will refund you within 30 days of receiving your letter and deduct any credit card surcharge, if applicable.

4.6.4 Once you have cancelled you booking your login details will be cancelled immediately.

4.7 Commercial use
No part of the Vegan Eclairs website and course content may be distributed, licensed, published, reproduced, duplicated, copied, modified, sold, resold, exploited, transferred or uploaded for commercial purposes without the express written permission of the Vegan Eclairs.

4.8 Complaints
Complaints about the services of the Vegan Eclairs must be fully and clearly described and submitted to the Vegan Eclairs within 2 months after the customer has discovered the defects. For this purpose, this e-mail address can be used: [email protected]. Submitted complaints will be answered within a period of 14 days, counting from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a message of receipt and an indication of when the customer can expect a more detailed answer. The customer should in any case give the entrepreneur 4 weeks to resolve the complaint in mutual consultation. After this period a dispute arises that is subject to the dispute resolution procedure.

4.9 Disputes
These terms and conditions and any dispute or claim arising out of and in connection with them or their subject matter (including no contractual disputes or claims) shall be governed by and shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it.

5. Prices and payments
The prices of our courses are listed on the website of the Vegan Eclairs. To purchase Vegan Eclairs courses, you will be required to select a payment service and provide information about your credit card or other payment method. You hereby declare that such information is correct and that you are the one authorized to use the means of payment.

6. Intellectual Property Rights
6.1 Copyright
You hereby acknowledge and agree that the Vegan Eclairs may contain content that is protected by copyrights, patents, trademarks, trade secrets or other proprietary rights and laws. You agree not to modify, copy, frame, rent, lease, loan, sell, distribute, or create derivative works based on the Vegan Eclairs content except with the express written permission of the Vegan Eclairs.

6.2 User Content Sent by Email
You acknowledge and agree that any photos, questions, comments, suggestions, ideas, feedback or other information related to the Vegan Eclairs courses and other content emailed by you to the Vegan Eclairs may be used or distributed without restriction. The Vegan Eclairs may also use these submissions for any purpose, commercial or otherwise, without acknowledgement or compensation.

7. Third party websites
The Vegan Eclairs may provide hyperlinks or access to other sites on the Internet. Or other sites may provide access to the Vegan Eclairs through a hyperlink. The Vegan Eclairs has no control over these sites and the Vegan Eclairs is not responsible for the content of such sites. By these Terms and Conditions, you agree that the Vegan Eclairs shall not be responsible or liable, directly or indirectly, for any damage or loss caused by – or alleged to be caused by – the use of or reliance on any content, events, goods or services available on or through any such site. Any online contact you have with third parties while using the Vegan Eclairs is between you and the third party, and you agree that the Vegan Eclairs is not liable for any loss or claim you may have against such third party.

8. Warranties
Your use of the Vegan Eclairs is entirely at your own risk. The website content is provided without any warranties. Therefore, unless expressly provided otherwise, the Vegan Eclairs expressly disclaims all warranties of any kind. For example, the Vegan Eclairs does not warrant that:
1. the website content will meet your requirements.
2. the website content will be uninterrupted, secure or error-free.
3. the results that may be obtained from the use of the website content will be accurate or reliable.
4. the quality of any products, services, information or other materials purchased or obtained by you through the Website will meet your expectations.

9. Questions, comments or suggestions?
Please contact the Vegan Eclairs via our contact page or at: [email protected]

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